2.1 Ordering Options
With Rubicon you have various ordering options:
1. Ordering via telephone
2. Ordering via fax
3. Ordering via E-mail
4. Ordering in the Rubicon online shop
5. We would also be pleased to advise you on-site. Simply set a date with us right now!
Please note: you can order in our online shop if you have a valid sales tax identification number, independent of whether you are already a customer or are ordering with Rubicon for the first time.
2.2 Order Process
The Rubicon ordering process is in five steps:
2.Your shopping cart
4.Delivery and shipping
When you have located your desired article, specify the desired quantity on the product detail page and click on the 'To the shopping cart' button.
Your shopping cart
When you click on 'My shopping cart' the content of the shopping cart is displayed. You can see your selected articles again and modify the quantity if necessary. In the shopping cart you can also supplement your own article numbers, delete products or add further products by entering the article number. Below your selected products we refer you to our main catalogue; you can simply add this to the shopping cart with the 'Order as well' button. If you have put everything you wanted to order into the shopping cart, click on the 'Proceed to checkout' button. Of course all data are processed in encrypted form for your security during the order process.
Enter your personal data in the next step. Here it is specified whether you are purchasing from Rubicon for the first time or whether you already have access. -I am already a customer Rubicon account we only need your E-mail address and confirmation by entering your password. -I am a new customer If you do not have a personal account please enter your data into the fields. The fields marked with an asterisk (*) are mandatory fields. If you would like to set up a personal account with your order then please check the corresponding position. Your personal account is set up for you by entering a password. You can also open a personal account during further processing of your order as well. If you would like to be informed in the future about the latest Rubicon offers so as not to miss anything, then check the newsletter registration box. Clicking the 'Next' button takes you to the next ordering step.
Delivery and shipping
In this part of your order you are given detailed information about availability and the precise delivery date for your selected articles. You can also enter a preferred delivery date or another delivery address, select your preferred shipper, and if required you can also specify express shipping. In this step you can also specify the corresponding payment method. Please observe our delivery and payment conditions. You can also find additional information in our General Terms and Conditions.
The overview page once again shows you all of your order details as well as delivery and shipping conditions. Please check all of the data carefully and if necessary correct these with the 'Change' button. Before sending your order, please read our General Terms and Conditions and confirm that you agree to these. If everything is okay, send the order with 'Send order'.
After completing your order you receive an automatic order confirmation per E-mail.
2.3 Order Status
In the 'My Rubicon' section you can see the status of your order and track your package online. For this, click on the link for delivery tracking of the corresponding shipping company specified in your order confirmation.
2.4 Order Overview
In the 'My Rubicon' section you can see the status of your current orders at any time and track these online with the shipment tracking function. You can see your order history, customer data and individual conditions and also register any complaints in the 'My Rubicon' section. What is the 'My Rubicon' section? How can I register?